Shipping Policy

Thank you for shopping with us. This Shipping Policy outlines how we process, ship, and deliver orders.

Order Processing

Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays are processed the next business day. Delays may occur during peak seasons, sales, or unforeseen events.

Shipping Coverage & Delivery Time

We ship nationwide within the Philippines.

Estimated delivery time (after shipment):

• Metro Manila: 1–3 business days

• Provincial Areas: 3–7 business days

• Remote Areas: 7–14 business days

Delivery times are estimates and may vary due to courier operations, weather, or other factors beyond our control.

Shipping Fees

Shipping fees are calculated at checkout or confirmed before order processing. Fees vary based on location, order size, and courier rates.

Courier & Tracking

Orders are shipped via accredited third-party courier partners. Tracking details are provided once the order is shipped. Customers are responsible for monitoring their shipment using the tracking number.

Failed Delivery & Incomplete Address

Customers must provide a complete and accurate delivery address, including landmarks if applicable.  Failed deliveries due to incorrect/incomplete addresses or customer unavailability may incur additional shipping fees. Unreachable recipients may result in returned parcels.

Returned / Unclaimed Packages

Orders returned due to refusal, incorrect address, or failure to receive will require re-shipping fees. Any approved refund will exclude shipping costs.

Damaged or Missing Items

Report damaged or missing items within 48 hours of receipt. Clear photos or videos of the parcel and items are required for verification.

Changes & Cancellations

Orders cannot be modified or canceled once shipped.

Contact Us

For shipping concerns, please contact us contact@hydro-official.com Official social media pages

By placing an order, you agree to this Shipping Policy. We reserve the right to update this policy at any time without prior notice.