SHIPPING, SIZING & RETURNS

WHAT'S YOUR RETURN POLICY?

HOW DO YOU MANAGE RETURNS?

If you would like to make a return, you fill out our returns form, and contact us at contact@hydro-official.com

HOW THE SIZING?

Generally speaking our clothing fits regular sized and oversized. For more info, visit our size guide.

HOW MUCH THE SHIPPING COST?

Depending on your location, shipping prices may vary. Also customs can apply afterwards if you are ordering from outside the EU.

To find out how much shipping to your location is, visit shipping.

HOW LONG IS SHIPPING?

The shipment may be delayed due to a shortage of employees, as the owner is currently a working student. We appreciate your support and understanding during this time. 

 CAN I TRACK MY ORDER?

Yes, you will be provided with a tracking number, once we ship your product. You will receive the info via E-mail. Our shipments are mostly handled with J&T and GOGO EXPRESS. If your tracking link doesn't work try typing the number in manually at the shipment provider's website.

 IS SHIPPING IS WORLDWIDE?

COMING SOON! 

FURTHER QUESTIONS

HOW GOOD IS YOUR CLOTHING?

Our quality is top notch. Months of effort went into production, sourcing and adjusting, so we can deliver the best quality to you.

We use heavy-weight cotton from Philippines, ranging in between 230g/sm and 240g/sm. For a soft feeling we decided to use polyester in our new tshirt.

Therefore our pieces are extremely heavy-weight and premium.Our basic or classic shirts range from 210g/sm to 230g/sm, providing comfort and suitability for hot weather conditions in the Philippines.

WHERE ARE YOUR STORE LOCATED?

We currently do not have any stores yet. Due to Covid-19, we are staying online for a bit. 

WHAT IS THE PREORDER?

During certain drops and events, there may be clothing which will be available to preorder.

This means, you will get your pieces before everybody else if you have placed your order already.